Low claims discount
From 1 June 2018 the low claims reward is being replaced by the low claims discount. The low claims discount will apply to eligible members from their first policy renewal after 1 June.
The low claims discount
The low claims discount gives a 10% discount for members who have claimed under $500, or a 5% discount for members who have claimed between $500 and $1,000 and is based on a two year claims period. The premium discount applies for up to 12 months from renewal.
Eligibility for the low claims discount
Members are eligible for the low claims discount if they are paying adult premium rates and have had their Southern Cross health insurance for at least two years continuously, unless they are:
- in a subsidised work scheme
- under 21 years old.
It does not apply to Critical Illness, Cancer Assist or HealthEssentials plans.
How the low claims discount works
If an eligible member has claimed between $0 and $499 over the two year claims period, a 10% discount is applied to the member's premium at their policy renewal.
If a member has claimed between $500 and $1,000 over the two year claims period, a 5% discount is applied to the member's premium at their policy renewal.
Qualification for the low claims discount is based on claims paid over the two year calculation period, rather than the date of the healthcare service or the date a claim is submitted.
We offer the low claims discount at our discretion. We may change or remove it upon giving reasonable notice to policyholders.