FAQs and quick answers

Is my healthcare service covered?

If you’re registered with My Southern Cross, you can check if you’re covered for a surgical procedure using our Procedure Checker tool in the My Southern Cross website.

You can also check some of your benefits and remaining balances in both the web and app versions of My Southern Cross. For a full description of what your plan covers, please refer to your policy document.

Cover for treatment required in relation to (or as a consequence of) an accident or treatment injury is excluded under all Southern Cross policies (as this is covered by ACC). If ACC don't reimburse you in full, you may be able to claim some of the costs if the healthcare service is eligible for cover under your policy.

Most benefits have a maximum (limit), which will vary depending on the plan you’re on. Some limits will cover all the costs of a healthcare service, but for others you will need to contribute towards the cost of treatment if the limit is reached or if you are on a shared cover plan or if an excess applies.

Please contact one of our friendly team if you need further assistance.

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