It’s easy for policyholders to claim with a number of options available. Claims are paid directly to the provider through Easy-claim and Affiliated Providers, or you can claim online or use the My Southern Cross app. You can also apply for prior approval to enjoy peace of mind knowing that you’re covered.

 

 

Claim online and on the go

Online claiming is easy and convenient through My Southern Cross. Complete our online form or use the app to send us a photo your invoices/receipts and you’ll get paid faster, usually within 5 working days, straight into your nominated bank account.

Make a claim

 

 

 

Easy-claim

You can use Easy-claim at participating healthcare providers to claim for eligible healthcare services such as a GP check up, physiotherapy, chiropractor prescriptions, optometrist and
dental treatment, without needing to complete a claim form.

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Affiliated Provider

Affiliated Providers are doctors and specialists who are contracted to Southern Cross. Using an Affiliated Provider is simple and hassle-free because they organise prior approval and claim on your behalf, leaving you to focus on getting well.

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Prior approval

Apply for prior approval to confirm whether the healthcare service you need is covered under your policy, and any conditions that may apply. Apply online through My Southern Cross or call us if you’re procedure takes place within 5 days.

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If you want to post us your claim you can download a claim form – once we receive your claim it usually takes between 7 and 10 days for us to process any refunds. Online claims are faster.

Low claims reward

Unapproved healthcare services

Need help? Read our FAQ’s or contact us.