Using your member benefits

With a Southern Cross plan, you can access member offers such as discounts on wellbeing services like eye and hearing tests, dental treatments and gym memberships.

This is made possible because we focus on the needs of our members, without the need to return profits to shareholders . That means most of the money we receive in premiums goes back to our members. It’s just another way we are with you.

Free of charge online GP and nurse consultations with CareHQ*

We want you to get the care you need when you need it. That’s why we’ve made free of charge online GP and nurse consultations available to Southern Cross members when they book through the MySouthernCross app. GP appointments are available between 7am and 10pm (7 days a week), and nurse appointments are available 9am-5pm (Sunday to Friday).  

CareHQ is an online health consultation service that makes it easier to connect with a New Zealand-registered GP seven days a week or a CareHQ nurse Sunday to Friday. All the doctors at CareHQ are Fellows of the Royal New Zealand College of General Practitioners, and you can still return to your normal GP for on-going care.  

Each member 16 years and older will need to use their personal login to book through the MySouthernCross app. For dependant children on the policy under 16, appointments can only be booked by the policyholder.

If you’re unable to make your bookings in the MySouthernCross app, get in touch with us for assistance. If you book through the CareHQ website or CareHQ app, we’ll only be able to reimburse you if you have cover for GP services (for GP consultations) or nurse services (for nurse consultations) included in your policy, subject to the terms of your policy (including benefit limits).

*Subject to change. Terms and conditions apply.  Health coaching consultations not included.

Download the free My Southern Cross app

Mental health support with Raise     

Your mental wellbeing matters. We’ve partnered with Raise to offer Southern Cross members up to three free of charge online mental health sessions each claims year*. These can be used for:

• Individual counselling
• Couples counselling
• Wellbeing coaching

If you're facing personal or work-related challenges, Raise is here to support you with practical, confidential help.
Urgent? Call 0800 735 343.

Have your Southern Cross policy number ready - you’ll find it on your member card or in the MySouthernCross app.   

*Subject to change. Terms and conditions apply. 

Annual health check with MedPro 

Regular check-ups can make a huge difference to long-term wellbeing. It gives you the chance to detect potential health issues early and stay ahead of concerns. We’ve partnered with MedPro to offer Southern Cross members aged 16 and over an annual health check free of charge each claims year*.

MedPro offers trusted, nationwide healthcare services, including health assessments, ongoing monitoring, and vaccinations.

Appointments can be booked by calling MedPro at 0800 633 776 (Monday to Friday, 8.30am–5pm).

Have your Southern Cross policy number ready - you’ll find it on your member card or in theMySouthernCross app.

*Subject to change. Terms and conditions apply.