Unapproved healthcare services

An unapproved healthcare service is any drug, device, technique, test and/or other healthcare service that has not been approved by Southern Cross prior to treatment. This is not an exhaustive list and additional healthcare services may be added as we become aware of them.

Unapproved healthcare services (currently being assessed by Southern Cross)

The following list represents healthcare services which are currently being assessed to determine if they will be covered under Southern Cross policies in the future. There is currently no cover for these healthcare services. 

Please note that some of the healthcare services listed below have alternative names which we also consider to be unapproved healthcare services. In addition, we consider healthcare services which are similar to those listed below to be unapproved healthcare services. 

Allium Prostatic stent

Biozorb Breast Implant

Botox (Botulinum toxin) for Achalasia

Botox (Botulinum toxin) for Laryngeal Conditions

Bone and soft tissue tumour ablation and cementoplasty

Breast Tomosynthesis

Cementoplasty / Vertebroplasty

Collagen nerve wrap


Cyclodiode Laser (Laser Cyclophotocoagulation)

Endoscopic ultrasound

Eustacian tube balloon dialation

FemiLift for stress urinary incontinence

Gastroduodenal artery embolisation

Hepatic venous pressure gradient test (HVPG)

Microwave ablation of lung tumours

Radiofrequency Neurotomy (Spinal and other Peripheral Nerves)

Resonance metal ureteric stent

Sacral Nerve Stimulation for bladder disorders

Sinus Tarsi spacer for posterior tibialis reconstruction surgery

Vascular embolisation procedure

VOX vocal cord implant

Unapproved healthcare services

The following lists represents healthcare services which have not been approved by Southern Cross. There is no cover for these healthcare services.

Please note that some of the healthcare services listed below have alternative names which we also consider to be unapproved healthcare services. In addition, we consider healthcare services which are similar to those listed below to be unapproved healthcare services. 

To find out if a particular healthcare service will be covered under your policy you can contact Prior Approval on 0800 800 181 or your Affiliated Provider.


External counter pulsation therapy
Insertion of atrial appendage device (eg Watchman device)
Insertion of implantable cardiac event monitor (eg reveal device)
Sutureless cardiac valve surgery
Thoracic endovascular aneurysm repair
Transcatheter valve surgery 
Transcatheter valve

General surgery

BRAVA assisted breast reconstruction 
Bulking agents including PTQ silicone microspheres 
Colonic chromoendoscopy 
HALO radiofrequency ablation 
Laparoscopic hepatectomy 
Laser ablation of common bile duct stones 
Methylene blue injections (for anal pruritus) 
Microwave ablation of renal tumours 
Portal vein embolisation 
Therapeutic mammoplasty
Transanal total mesorectal excision of the rectum
VenaSeal closure system for varicose veins


MRI-guided ultrasound for ablation of uterine fibroids
Laser treatment for atrophic vaginal changes (eg MonaLisa Touch)
Laser treatment for incontinence

Interventional radiology

Pelvic venous congestion syndrome - sclerotherapy and embolisation
Percutaneous renal cryoablation

Botox (Botulinum toxin) injection for the treatment of headaches


BlephEx treatment          
Ellex 2RT ophthalmic laser (other than for the treatment of significant macular oedema) 
Glaukos iStent, Ivantis Hydrus and similar microstents for the treatment of glaucoma 
Insertion of implantable telescope (eg CentraSight)
Intense pulse light therapy for dry eye treatment 
Intravitreal Implants 
Neuro-vision therapy 
YAG laser for vitreous floater

Oral and Maxillofacial surgery

Botox injections to muscles of mastication 
Temporo-mandibular joint replacement

Orthopaedic surgery

Balloon kyphoplasty
Bone tamp
Botox injections for the treatment of neuromuscular conditions
Durolane injection
Great toe arthroplasty
Interspinous dynamic stabilisation
Laser treatment of ingrown toenails
Lumbar / thoracic disc replacement
Multi level cervical disc replacement
Radiofrequency neurotomy (non-thermal and pulsed)
Spinal cord stimulator implant (SCS)
Subtalar implants
Trabecular metal bone replacement implant


Cochlear implant
Eustachian tube injections
Intranasal phototherapy (eg Rhinolight)
Laser ear surgery
Pillar procedure
Radiofrequency ablation/coblation of tongue
Reduction of tongue base
Vidian neurectomy


Renal aneurysm coiling
Percutaneous tibial nerve stimulation


Breath nitric oxide testing
CT calcium scoring
CXbladder test
Harmony prenatal test
Inflammadry MMP
Tilt table test


3D volumetric photography
Autologous blood / blood product injection
Blood injections / transfusions / infusions (except when used for chemotherapy treatment)
Clinical photography
Custom made prosthesis
Ex-Ablate system
Intraoperative radiation therapy (IORT)
Irreversible electroporation (eg Nanoknife)
Phlebotomy / Venesection
Photodynamic therapy
Phototesting for light sensitive dermatological disorders
Platelet-rich plasma injections
Proton beam therapy
Stereotactic radiation therapy
Selective internal radiation therapy (SIRT)
Transarterial chemoembolization (TACE) of hepatic tumours and drug-eluting bead TACE (DEB-TACE)