Contact us
Claims
| Claims postal address (send your claim forms here) |
| Southern Cross Claims Centre |
| Private Bag 3216 |
| Waikato Mail Centre |
| Hamilton 3240 |
| Freepost Authority 158217 |
Head office
| Physical address |
Postal address |
| Southern Cross Health Society |
Southern Cross Health Society |
| Level 1, Ernst & Young Building |
Private Bag 99934 |
| 2 Takutai Square |
Newmarket |
| Auckland 1010 |
Auckland 1149 |
| |
Freepost Authority 1440 |
Complaints procedure
We always aim to provide you with efficient and courteous service. If you’re ever unhappy with our service or how we’ve treated your policy or claim, the first thing to do is write to or e-mail our Member Relations Manager:
The Member Relations Manager
Southern Cross Health Society
Private Bag 99934 Newmarket
Auckland 1149
Freepost Authority 1440
Email: MemberRelations@southerncross.co.nz
If you’re unhappy with the response, your next course of action is to write to our Chief Operating Officer at the same address, detailing why you’re still unhappy. The Chief Operating Officer will respond to you as soon as practically possible.
Still not happy?
If your complaint relates to a claim and no resolution has been reached, you can write to the Insurance and Savings Ombudsman. You need to do this within two months of being notified by us in writing that a deadlock has been reached, or within three months of your original complaint if you don’t get a deadlock letter from us. You can obtain more information from the Ombudsman's website.
The Ombudsman's address is:
Insurance and Savings Ombudsman PO Box 10 845 Wellington
You may also like to consult the Rules of the Southern Cross Medical Care Society which describe our formal processes in relation to disputes about your membership of Southern Cross and your policy.