Contact us
 Our contact details
Email info@southerncross.co.nz
Freephone 0800 800 181 Monday to Friday, 8am - 6pm
Overseas +64 9 356 0900 Monday to Friday, 8am - 6pm
Claims postal address (send your claim forms here):
Southern Cross Claims Centre
Private Bag 3216
Waikato Mail Centre
Hamilton 3240
Freepost Authority 158217
Head office postal address
Southern Cross Health Society
Private Bag 99934
Newmarket
Auckland 1149
Freepost Authority 1440
Head office physical address
Southern Cross Health Society
Level 1, Ernst & Young Building
2 Takutai Square
Auckland 1010
Complaints procedure
Find out how to make a complaint ►
If you are having problems using our website, email us at info@southerncross.co.nz or phone 0800 800 181 (Monday to Friday 8am - 6pm ).
Joining Southern Cross
For more information about joining Southern Cross or adding a member to your policy, click here ►
Information for members
Complaints procedure
We’ll investigate your concern and reply to your specific complaint as soon as we can.
It’s always our aim to provide you with efficient and courteous service. If you’re ever unhappy with our service or how we’ve treated your policy or claim, the first thing to do is write to our Member Relations Manager:
The Member Relations Manager
Southern Cross Health Society
Private Bag 99934 Newmarket
Auckland 1149
Freepost Authority 1440
If you’re unhappy with the response, your next course of action is to write to our Chief Operating Officer at the same address, detailing why you’re still unhappy. The Chief Operating Officer will respond to you as soon as practically possible.
Still not happy?
If your complaint relates to a claim and no resolution has been reached, you can write to the Insurance and Savings Ombudsman. You need to do this within two months of being notified by us in writing that a deadlock has been reached, or within three months of your original complaint if you don’t get a deadlock letter from us. You can obtain more information from the Ombudsman's website.
The Ombudsman's address is: Insurance and Savings Ombudsman PO Box 10 845 Wellington
You may also like to consult the Rules of the Southern Cross Medical Care Society ►, which describe our formal processes in relation to:
- disputes about your membership of Southern Cross
- disputes about your policy
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