Contact us

Our contact details

Email info@southerncross.co.nz

Freephone 0800 800 181 Monday to Friday, 8am - 6pm

Overseas +64 9 356 0900 Monday to Friday, 8am - 6pm

Claims postal address (send your claim forms here):

Southern Cross Claims Centre

Private Bag 3216

Waikato Mail Centre

Hamilton 3240

Freepost Authority 158217

Head office postal address

Southern Cross Health Society

Private Bag 99934

Newmarket

Auckland 1149

Freepost Authority 1440

Head office physical address

Southern Cross Health Society

Level 1, Ernst & Young Building

2 Takutai Square

Auckland 1010

Complaints procedure

Find out how to make a complaint 

If you are having problems using our website, email us at info@southerncross.co.nz or phone 0800 800 181 (Monday to Friday 8am - 6pm ).

Joining Southern Cross

For more information about joining Southern Cross or adding a member to your policy, click here ►

Information for members

Complaints procedure

We’ll investigate your concern and reply to your specific complaint as soon as we can.

It’s always our aim to provide you with efficient and courteous service. If you’re ever unhappy with our service or how we’ve treated your policy or claim, the first thing to do is write to our Member Relations Manager:

The Member Relations Manager

Southern Cross Health Society

Private Bag 99934 Newmarket

Auckland 1149

Freepost Authority 1440

 

If you’re unhappy with the response, your next course of action is to write to our Chief Operating Officer at the same address,  detailing why you’re still unhappy. The Chief Operating Officer will respond to you as soon as practically possible.

Still not happy?

If your complaint relates to a claim and no resolution has been reached, you can write to the Insurance and Savings Ombudsman. You need to do this within two months of being notified by us in writing that a deadlock has been reached, or within three months of your original complaint if you don’t get a deadlock letter from us. You can obtain more information from the Ombudsman's website.

The Ombudsman's address is: Insurance and Savings Ombudsman PO Box 10 845 Wellington

You may also like to consult the Rules of the Southern Cross Medical Care Society , which describe our formal processes in relation to:

  • disputes about your membership of Southern Cross
  • disputes about your policy

 

 

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