All about
HealthEssentials policy updates

From 17 July 2017 some updates will be made to your HealthEssentials policy.

  • You’ll be able to get more from your cover with an increase in your benefit limit for GP visits.
  • We’ve also reviewed and simplified policy wording so your policy document is easier to understand.
Policyholders will have received formal notice of changes.

To help you understand more here you’ll find:

Remember if you haven’t already, register for My Southern Cross and download the app now – for faster claiming on the go. Plus you’ll receive your communications online so you can have all the information you need right at your fingertips.


Frequently asked questions

General information about policy updates

Feedback from members is an important part of regular plan reviews. We also consult with medical professionals, and consider changes in healthcare such as new technology and new procedures.

These considerations help us to decide on the policy updates that will give members the most value. We know that balancing improvements in benefits with premium affordability is important for our members.  

Specific - Changes to your policy

Your premium generally remains the same until your next renewal. At this time, your premium will include an adjustment to allow for the policy updates as well as other factors we consider when reviewing premiums, such as claims trends and ageing.
Your premium generally remains the same until your next renewal. Your next renewal date is in My Southern Cross under ‘My policy’ or on your membership certificate. At this time, your premium will include an adjustment to allow for the policy updates as well as other factors we consider when reviewing premiums, such as claims trends and ageing.