Any Southern Cross member who has received prior approval for a selected treatment and has an email address registered on their policy will be sent a survey. Participation is entirely voluntary and it will not affect your Southern Cross policy in any way.
Only the member who underwent the treatment should complete the survey and it is their date of birth that must be entered to commence the survey (YYYY-MM-DD). If the member is under 18 years old, you may complete the survey on their behalf but the member’s date of birth must still be entered.
Where the member who had the treatment does not have an email address listed with us, we will send the survey to the policyholder. If you’ve received a survey for someone on your policy, please forward the survey on to them to complete.