Need a new Member card?
Your Southern Cross Member card makes using your health insurance easy. Use it to claim on-the-spot with Easy-claim providers, redeem member offers, identify yourself as a member when using an Affiliated Provider and register for My Southern Cross.
Request a new card
If you’ve lost your Member card, you can request a new one here. You’ll receive your new card by post within 2-3 weeks.
Just joined Southern Cross or waiting for your Member card?
Your Member card will arrive by post around 2 weeks after your welcome pack, so hold tight it's on its way.
In the meantime, you can still redeem member offers, register for My Southern Cross, identify yourself as a Southern Cross member at Affiliated Providers, and use Easy-claim (except for at pharmacies which will require you to pay and claim) – just make sure you have your membership/policy number handy. We apologise for any inconvenience.
Need your card number now?
If you need your card number straight away, please call us on 0800 800 181 from 8am-6pm, Monday-Friday.