Update on the patient experience survey

Friday, 12 June 2015 by Kelsey Fletcher



In November 2014, we began a patient experience survey covering ophthalmology, cardiology and orthopaedic specialties. The pilot, run from November to April, was based on members' experiences. We’re pleased to let you know that we’ve had a fantastic response rate of more than 40per cent and will look to extend the scope of the survey to include all surgical specialities.

We shared the survey with our External Medical Advisory Group (EMAG) early in the development of the pilot. EMAG members gave feedback that providers might value access to individual results for their own clinical practice, and as a contribution towards their Continual Professional Development(CPD) with the MCNZ. In response to this, we will be developing a summary of individual results which we plan to make available to our Affiliated Providers periodically.

We have recently started a second pilot that focusses on Patient Reported Outcome Measures(PROMs). The pilot includes specific procedures such as hip and knee replacements, cataract surgery and prostate surgery. A survey has been sent to those Southern Cross members who have surgery planned about their current quality of life. This survey will then be repeated after their recovery. The pilot is expected to run from May 2015 to May 2016.