Payment information

We offer several billing and payment options to make the process simple and efficient for you and your employees.

Your payment method is agreed with your Southern Cross Account Manager according to the type of work scheme you have. It will be one of these:

To find out more, call
0800 323 555
Mon-Fri 8am-6pm
or send us a message

Download a direct debit authority or recurring credit card payment authority form.

Payment by direct debit or recurring credit card eliminates the need to manage payroll deductions. However some of the benefits that payroll deductions offer employees are retained.

Direct debit payments

If you advise us of your payroll cycle we can set up the direct debit deduction date and frequency to match the day your employees get paid. The result is the same as a payroll deduction.

Recurring credit card payments

Recurring credit card payments allow your employees to make a monthly payment with a credit card, taking advantage of any rewards programmes they may be entitled to. They can also nominate the payment date to suit their normal credit card payment cycle.

Communications from Southern Cross

At the time of your group's annual premium renewal, when premium amounts may change, all communication is sent directly to the employees 30 days prior to the new premium amount taking effect. We will discuss these changes with you prior to any communication being sent.

From time to time we will ask you to audit who is in the group scheme. For this, we will provide you with a schedule which lists all of the policyholders in the group scheme.

Download the Corporate direct debit authority form.

We will send you an invoice for the total amount charged for all policies within the group scheme. We’ll include a schedule that lists:

  • the itemised amount charged per policy
  • all the policyholders in the group
  • how many members are on each policy
  • the plan they are on, and
  • the amount charged for that period.

You will be invoiced on the 18th of the month prior to the start of the payment period. You can specify the preferred payment period frequency - monthly (calendar month or 4/5 week periods within the month), quarterly or 6-monthly.

At the end of each month you will receive a statement from Southern Cross showing the total balance due. We will also include an adjustment note detailing any credits or debits as a result of new employees joining your organisation, employees leaving your organisation or changes to policies that may have occurred since the schedule was sent.

Payment will be taken automatically from your nominated bank account on the 20th of the month following your invoice. Payroll deductions are made by you to cover the premiums paid to Southern Cross.

We will notify you of any changes to an employee's policy so payroll deductions can be kept as up-to-date as possible. If you subsidise your employees' policies, payroll deductions may not be necessary.

Invoices, schedules, statements and adjustment notes are sent to you for each of your group billing codes set up by Southern Cross. You may have more than one Southern Cross group billing code if you have requested different payment methods for different divisions, costs centres or specified groups of employees within your organisation. We also set up different group billing codes for employees who have their policy subsidised by you and employees who pay for their own policy.

We will send you an invoice for the total amount charged for all policies within the group scheme. We’ll include a schedule that lists:
  • the itemised amount charged per policy
  • all the policyholders in the group
  • how many members are on each policy
  • the plan they are on, and
  • the amount charged for that period.
You will be invoiced on the 18th of the month prior to the start of the payment period. You can specify the payment period frequency - calendar month, fortnightly, or 4/5 week periods within the month.

At the end of the month we will send you a statement showing the total balance due. We’ll include an adjustment note detailing any credits or debits as a result of new employees joining or leaving your organisation since the schedule was sent.

Payment is required by the 20th of the month after receipt of the statement. You may have more than one Southern Cross group billing code if you have requested different payment methods for different divisions, cost centres or specified groups of employees within your organisation. Invoices, schedules, statements and adjustment notes are sent to you for each of your group billing codes. Southern Cross also sets up different group billing codes for employees who have their policy subsidised by you and employees who pay for their own policy.
Southern Cross will send you an invoice for the total amount charged for all policies within the group scheme, together with a schedule that itemises the amount charged per policy. The schedule lists all the policyholders in the group, how many members are on each policy, the plan they are on and the amount charged for that period.

You will be invoiced on the 18th of the month prior to the start of the payment period. You can specify the payment period frequency - monthly (calendar month or 4/5 week periods within the month), quarterly or 6-monthly.

At the end of the month you will receive a statement from Southern Cross showing the total balance due. We will also include an adjustment note detailing any credits or debits as a result of new employees joining your organisation, employees leaving your organisation or changes to policies that may have occurred since the schedule was sent.

Payment is required by the 20th of the month after receipt of the statement. Payroll deductions are made by you during the payment period to cover the premiums paid to Southern Cross.

Southern Cross will notify you of any changes to an employee's policy so payroll deductions can be kept as up-to-date as possible. If you subsidise your employees' policies, payroll deductions may not be necessary.

Invoices, schedules, statements and adjustment notes are sent to you for each of your group billing codes set up by Southern Cross. You may have more than one Southern Cross group billing code if you have requested different payment methods for different divisions, costs centres or specified groups of employees within your organisation. Southern Cross also sets up different group billing codes for employees who have their policy subsidised by you and employees who pay for their own policy.