General member enquiry form

We aim to respond to each enquiry within two business days.


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1. Your details

Membership number *
First name *
Surname *
Date of birth *

 date          month            year

Email *
Daytime contact number
To ensure your enquiry is progressed efficiently, please note we may need to call you.
Home phone  
Work phone  
Mobile phone  
Number, Street address  
Town / City  
I confirm that I am the policyholder/spouse and authorised to request this information: *  

2. Enquiry detail

I am reviewing my policy and would like assistance in the following areas:

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Please upload files smaller than 2MB.

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Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default), R (Regulatory Action), NR (Not Rated). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.