General member enquiry form

and policy and employment changes

We aim to respond to each enquiry within three business days.

Fields marked with are compulsory.

1. Your details

Membership number
First name
Date of birth

 date          month            year

Home phone  
Work phone  
Mobile phone  
Number, Street address  
Town / City  
I confirm that I am the policyholder/spouse and authorised to request this information:  

2. Enquiry detail

I am reviewing my policy and would like assistance in the following areas:

Please enter your message.
For your security, we will need to contact you to discuss your policy. Please select your preferred Contact Method.
Please note, in some circumstances we may need to contact you by phone to ensure that your enquiry is progressed efficiently.

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Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default), R (Regulatory Action), NR (Not Rated). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.