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Enquiry form

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If you need to request cover or prior approval for a healthcare service please login to My Southern Cross, don’t use this form.

* indicates a required field

1. Your details

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Daytime contact numberTo ensure your enquiry is progressed efficiently, please note we may need to call you.

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I confirm that I am the policyholder/spouse and authorised to request this information

2. Enquiry detail

I am reviewing my policy and would like assistance in the following areas

Policy updates

Changing/leaving employer

Changing my plan

Billing and payments

Suspension/Going overseas

Deleting members from my policy

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Other

Details of member to be added

(if more than one please enter in the message below)

First name

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DOB

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How old are the member you are adding?

0 - 3 months

3 months+

Details of member to be deleted

(if more than one please enter in the message below)

Why are the members being deleted?

They have gone / are going overseas

Bereavement

Other

First name

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Daytime contact number(if applicable)

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Reason for leaving

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Terms of use
Financial Strength Rating and Solvency

Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A (Strong) financial strength rating given by Standard & Poor’s (Australia) Pty Limited. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default), R (Regulatory Action), NR (Not Rated). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at www.standardandpoors.com. Standard & Poor’s is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.