Social Media House Rules

When you use any social media channel hosted or established by Southern Cross Medical Care Society (“SCHS”), including Facebook, Instagram, YouTube and LinkedIn or any similar social media platforms ("Social Media"), you agree to do so in accordance with these Social Media House Rules ("Rules").

1. Privacy and Personal Information

1.1 SCHS’ Member Privacy Statement is available here ("Privacy Statement"). SCHS may from time to time publish an amended Privacy Statement located here. The applicable Privacy Statement will be the most current published version.

1.2 By accessing or using Social Media, you accept and agree to comply with these Rules and you agree that personal information supplied by you in connection with your use of Social Media may be collected, stored, handled, used and deleted in accordance with SCHS’ Privacy Statement.

2. About your contribution / posts

2.1 SCHS values opinion and debate, but everyone deserves respect. SCHS has zero tolerance towards abusive or offensive activity. If things get heated or personal SCHS will remove posts. Multiple offenders will be blocked.

2.2 Personal information posted to any social media platform, forum or website, including Social Media, becomes public information. Please bear this in mind and exercise caution when posting or contributing information to Social Media. Please share your thoughts and comments with us but never post personal, financial or account details or details about a policy or claim (whether yours or someone else’s).

2.3 SCHS will never ask you to provide personal, financial or account details via Social Media.
An administrator may request a telephone or email contact from you via a private
message function if a customer service representative is required to contact you to resolve a query. If you have concerns about any person asking for or providing such personal information via Social Media please notify us by email at digitalmarketing@southerncross.co.nz or by telephone on 0800 800 181.

2.4 SCHS will endeavour to respond to queries posted on Social Media within 24 hours on business days in Auckland, New Zealand ("Business Days"). SCHS will endeavour to respond to queries posted on weekends or holidays on the next Business Day.

2.5 SCHS may review and remove any content or contribution at any time and for any reason, without giving any notice.

2.6 The following standards of behaviour must be followed when using Social Media:

2.6.1 Contributions must be civil and tasteful.

2.6.2 No disruptive, offensive or abusive behaviour: contributions must be constructive and polite and not mean-spirited or contributed with the intention of causing trouble.

2.6.3 No unlawful or objectionable content: material which is or may be construed or interpreted as being threatening,  unlawful, discriminatory,  degrading, menacing,

2.6.4 You may not submit or share any defamatory or illegal material of any nature on Social Media, including text, graphics, video, programs or audio.

2.6.5 Contributing material to Social Media with the intention of committing or promoting an illegal act is strictly prohibited.

2.6.6 Scandalous,  inflammatory,  blasphemous, harassing,  defamatory,  indecent, seditious, offensive, pornographic, abusive, harmful, obscene, profane, sexually oriented, liable to incite racial hatred or otherwise objectionable, material contributed in breach of confidence, or in breach of privacy, is not acceptable.

2.6.7 No criminal offences: conduct which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of, or infringe the rights of any third party in, New Zealand, Australia or any other country in the world, is prohibited.

2.6.8 No spamming or off-topic / irrelevant material: SCHS don't allow the submission of the same or very similar contributions many times. Please don't re-submit your contribution to more than one discussion, or contribute off-topic material in subject-specific areas.

2.6.9 No financial advice: You must not give financial advice or post or submit any material which could be considered financial advice or engage in any other financial service (For example, by providing a recommendation or a statement of opinion (or a report of either of those things), intended to influence a person(s) in making a decision or an interest about or in a particular financial product or class of financial products, or which could reasonably be regarded as being intended to have such an influence).

2.6.10 Not engage in false, misleading or deceptive conduct: you must not engage in false, misleading or deceptive conduct or post or submit any false, misleading or deceptive information or any other information or material which could contribute to damaging the name, brand and/or reputation of SCHS (or any of its affiliated or related entities) or any other third party individual or product/service.

2.6.11 No advertising or promoting or posted / contributed with the intention to sell a product / service.

2.6.12 Contributions containing languages other than English may be removed.

2.6.13 No impersonation.

2.6.14 No inappropriate (e.g. vulgar, offensive etc) user names.

2.6.15 URLs (web site addresses): it may be possible for you to include links to other websites in a post or message.  For the avoidance of doubt, SCHS is not responsible for the content of third party web site addresses. Third party websites may have different privacy policies and terms of use to SCHS and users should make themselves familiar with those policies / terms and comply with them where relevant. Third party websites must be suitable for all users and must not contravene these Rules. You should only include links to other websites where you are not prohibited from doing so by the terms of the rules governing the relevant third party websites

2.6.16 You must not post, transmit to or submit via Social Media any material that is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

2.6.17 Misuse: you must not misuse Social Media (including, without limitation, by hacking and/or accessing or attempting to access the accounts of other users).

2.6.18 You must comply with all rules, terms of use and service, applicable policies and similar obligations that apply to the social media platform via which you access or use any Social Media.

2.6.19 Licences: you must obtain all necessary licences and/or approvals.

3. Intellectual Property 

You will submit to or share with Social Media only contributions which are your own original work. You must not infringe the rights of SCHS or any third party including intellectual property rights, privacy, personal or proprietary rights.

4. Children

4.1 If you're under 18:

4.1.1 You must obtain a parent or guardian's permission before taking part in any Social Media.

4.1.2 Never reveal any personal information about yourself or anyone else (for example, school name, telephone number, your full name, home address or email address).

5. Your Social Media Platform Accounts

All social media platform accounts must be established with a valid personal email address that you access regularly so that SCHS can contact you.

6. Safety

SCHS strongly recommend that you never reveal any personal information about yourself or anyone else (for example, telephone number, postal address, home address or email address) or any other details that would allow you to be personally identified.

7. Exclusion of liability

7.1 Social Media may contain hyperlinks to other websites owned or operated by third parties or references to third party products or services. SCHS is not responsible for, and makes no recommendation about, the content or accuracy of third party websites or the suitability or performance of any third party product or service. The inclusion of a reference to a third party or any third party product or service on social media does not imply that SCHS endorses the website or third party product/service.

7.2 Whilst SCHS uses reasonable endeavours to ensure the content on its Social Media is accurate, not misleading and does not breach any laws, except where not able to be excluded by law, it does not accept any liability in respect of any breach in this regard. 

7.3 Information posted on Social Media may be updated or deleted at any time by SCHS. 

7.4 Content posted on Social Media is general information only and does not take into account the health or personal circumstances of a particular individual or class of persons. Where health, medical and/or lifestyle information is provided on Social Media it is not a health service, or provided by or intended to substitute the expertise and judgment of a health practitioner. We always recommend you seek the care of an appropriate health practitioner for any advice, investigations, diagnosis and treatment of any health, lifestyle and medical related issues and concerns you may have.

7.5 Contributions and/or posts by third parties do not necessarily represent the opinions and/or views of SCHS. 

8. Product information 

For further information about SCHS’ products and services (including policy terms and conditions) or to get a quote please visit here.

9. If you breach these Rules

9.1 If you fail to abide by these Rules when contributing to Social Media, your contribution may be refused, edited or deleted.

9.2 You may be contacted to explain why your contribution has been refused, edited or deleted.
You may also be given a warning that continuing to breach the Rules may result in action being taken against your account or accounts.

9.3 This action may include any content posted by you being checked before being posted or a temporary or permanent suspension of your ability to participate in any or all of the Social Media.

9.4 If you submit or share offensive or inappropriate content to or with any Social Media, SCHS may use whatever information is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer, school or email provider about the infringement(s).

9.5 SCHS reserves the right to monitor, suspend, restrict or terminate your access to Social Media or to monitor, suspend, remove, destroy, copy or use any content that is posted on Social Media (of any nature and however it may have been inserted or posted) at any time without notice at SCHS’ discretion. SCHS reserves the right to take action against any SCHS Social Media account, at any time, for any reason.

9.6 SCHS reserves the right to amend these Rules at any time. Any such amendments become effective immediately upon publication on SCHS’ website here

10. Safe harbour process

10.1 If you have a complaint about any illegal or harmful content that has been posted by a third party about you on SCHS’ Social Media please complete and submit the form attached here. Alternatively, you can email us at digitalmarketing@southerncross.co.nz, please include all of the relevant details from the Notice of Complaint Form.   

10.2 We will acknowledge receipt of the form / information and notify you of the action taken as soon as we are able to.