An electronic claiming service exclusively for Southern Cross’ 820,000 health insurance members is experiencing rapid take up.
Over 200 pharmacies nationwide are now offering the service – an increase of 100 in the last three months.
Known as ‘Southern Cross Health Society Easy-claim’, the service enables Southern Cross members to claim for qualifying prescription costs at the pharmacy counter if they have prescriptions cover under their policies. By presenting their Member card, these customers can instantly have a claim lodged and paid for on the spot.
The service operates through the Toniq dispensary platform, used by over 80% of New Zealand pharmacies, and is available to all approved pharmacies with this software. It will also be available shortly through HealthSoft’s LOTS pharmacy software.
There are no fees for processing Southern Cross Health Society Easy-claims.
Southern Cross Health Society Chief Operating Officer - Member Services, Anthony McPhail said the organisation had been really pleased with the response from the pharmacy community.
“Pharmacies are highly customer focused, and have recognised the extra value being able to make an instant claim adds for their customers. Saving receipts and filling in claim forms for smaller value healthcare claims like prescriptions can be a hassle - so this service makes claiming much easier for our members.”
McPhail said the Government’s recent announcement that prescription charges will increase from $3 to $5 per item next year was an added incentive for members to make full use of their prescription benefit by using electronic claiming. Around 340,000 Southern Cross members have prescription benefits in their policies.
The Society expected to see more claims from members as a result of introducing the service.
Electronic claiming is also currently being piloted by Southern Cross at two GP practices for doctors’ consultations and minor surgery, and is planned for extension to other healthcare providers, including optical, dental, physiotherapy and audiology services, later this year.