Everything you need to know about your membership
This is where you come for essential information about your Southern Cross membership. Whether you want to refresh your memory about your policy or find out what to do if you’re taking an extended overseas holiday, it’s all here.
Have your membership number handy when you contact us, so that we can help you quickly and efficiently. Your membership number can be found on your membership certificate, your latest renewals notice or on your Member card.
You can also manage your policy online at My Southern Cross. Register or find out more ►
See your health insurance policy document
Browse and download the policy document and benefit summary for your plan. The plan you have can be found on your membership certificate. If you don’t know which plan you have, contact us or call 0800 800 181. Go to your policy document ►
Update your details
Keeping your details up to date is important for us and you. We need your correct address, telephone number, email address etc.
You can update your contact details online at My Southern Cross. Register or login ►
Changing employer
Moving from one employer to another will mean changes to organise. More detail ►
Going overseas
If you are going overseas for more than two months – for work or pleasure – check out your options. More detail ►
Healthy savings and juicy benefits
The Southern Cross Member programme offers you savings on a wide range of health and wellbeing products and services from our Southern Cross partners.
To check out the latest discounts and deals from our Southern Cross partners click here ►
Find out about discounted travel insurance here ►
Find out about our Low claims reward here ►
Prior approval
You need to apply for prior approval before you use a healthcare service if the cost is likely to be over $1000 or involves any form of hospitalisation (even day stays) regardless of the cost. Read more ►
eApproval
You can apply for prior approval online right here, right now. Go to the prior approval online form ►
Affiliated Provider
One of the benefits of your Southern Cross membership is access to our Affiliated Providers. Read more ►
Making a claim
Everything you need to know about making a claim, filling out a claim form, our low claims reward and more. Claim information ►
FAQs
Got a question about your health insurance? Perhaps our frequently asked questions can help. Go to FAQs ►
Premiums
Premiums are the rates charged for your health insurance plan based on age and other risk criteria. More detail ►
Request for information
If you’d like information about your policy or other Southern Cross services, just ask. Information request ►