Admin Centre

Here you’ll find information and tools that help with the day-to-day management of your organisation’s group insurance scheme. If you can’t find what you’re looking for, we have a team of experts ready to help. Just call 0800 438 268.

Administrator's guide

General information to assist group scheme adminstrators.  

Employees joining 

Procedure to follow when a new employee joins your organisation, how to promote your scheme and induction pack download.  

Employees leaving 

What to do when a group scheme member is leaving your organisation, including an exit pack download.  

Payment information

Information about billing and payment methods.

Renewals 

Information about your organisation’s group scheme renewal.  

Forms 

Forms for claims, direct debits and credit card authority.  

Healthy people newsletter 

Subscribe to ‘Healthy people’, a free newsletter especially for group scheme administrators. It’s packed with healthy ideas, recipes, tips for running your Southern Cross Group Scheme and prize competitions.